Effective Date: 6/10/2025

Welcome to Valley Chart LTD. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website (valleychart.co) or any of our AI-powered mobile applications, including our upcoming flagship app Remodium. By using our services, you agree to the practices described below.

Who We Are

Valley Chart LTD is a UK-based technology company focused on developing intelligent AI-powered applications. Although we currently operate as a small, agile team, we are committed to protecting your privacy with professionalism and transparency. We follow UK and EU data privacy regulations to ensure that your data is treated with care and respect.

Company Name: Valley Chart LTD Company Number: 14404573 Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

What Information We Collect

We may collect personal and technical information depending on how you interact with our services. When you visit our website, we may collect your IP address, browser type, and usage data such as pages visited and the time spent on the site. This information helps us analyze traffic and improve the performance of our site.

If you contact us through a form, we may collect your name, email address, and the content of your message. When using our applications, such as Remodium, we may collect device-related data such as operating system type, usage logs, and crash reports to ensure functionality and support. We may also collect optional data like saved preferences or design elements you choose to store. Additionally, any support queries submitted from within the app may include relevant metadata to help us assist you.

How We Use Your Information

We use your information to operate, maintain, and improve our website and applications. This includes providing customer support, responding to your inquiries, analyzing usage behavior to enhance functionality, and ensuring technical stability. Your data may also be used to fulfill legal obligations or respond to lawful requests from authorities. Under no circumstances do we sell your personal information to third parties.

Legal Basis for Processing

We rely on various legal bases for processing personal data. These include your consent when submitting information voluntarily, our legitimate interest in improving services and securing our systems, the performance of a contract such as providing support, and compliance with legal obligations.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to understand user activity, measure the effectiveness of content, and improve overall user experience. This includes the use of analytics tools such as Google Analytics and Hotjar. Hotjar helps us understand how visitors interact with our website (for example, clicks, scrolling, and navigation patterns) in order to improve usability and design.

For more details, please review Hotjar Cookie Information and the Hotjar Privacy Policy. You can opt out of Hotjar tracking at any time via this opt-out link.

You can control or disable cookies through your browser settings. For more information, refer to our Cookie Policy.

How We Share Data

We may share your information with trusted third-party service providers who support our operations, such as hosting providers, analytics platforms (including Google Analytics and Hotjar), and app distribution services. We may also share information if required by law or in response to lawful requests. All service providers are required to comply with data protection regulations and handle your information securely.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy. Contact form submissions may be stored for up to 12 months, while app usage data may be retained for up to 24 months. Anonymized analytical data may be stored indefinitely for research and statistical purposes.

Marketing and Beta Communications

If you sign up for our Beta Testing Circle or subscribe to updates, we may use your contact details to send you information about new features, product launches, or testing opportunities. You can opt out at any time by following the unsubscribe instructions in our communications.

Your Rights (GDPR)

If you are located in the UK or the European Economic Area, you have the right to access, correct, or delete your personal data. You may also object to or restrict the processing of your data and request data portability.

Your Rights (CCPA/CPRA – California Residents)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• The right to know what categories of personal information we collect, use, and share. • The right to request deletion of your personal information. • The right to opt out of the sale or sharing of personal information (we do not sell personal data). • The right to non-discrimination for exercising your privacy rights.

International Data Transfers

While we primarily store data in the UK or EEA, some of our service providers may be based outside these regions. In such cases, we ensure that appropriate safeguards, such as standard contractual clauses, are in place to protect your information.

Data Security

We implement industry-standard security measures including SSL encryption, firewalls, and access controls to protect your data from unauthorized access, disclosure, or destruction. While we strive to safeguard your data, no system is completely immune from potential security risks.

Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from minors. If we learn that data has been collected from a child without verified parental consent, we will delete it as soon as possible.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal requirements. Any updates will be posted on this page, along with a new effective date. We encourage you to review this policy regularly.

Contact Us

If you have questions or privacy-related requests (including GDPR or CCPA rights), please reach us through our official contact channels:

Contact Page: https://valleychart.co/contact (select “Legal or Data Requests” in the department field).